Twitter for Customer Service

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Image by Martin_Heigan via Flickr

Increasingly, companies are using Twitter to enhance their customer service. Handling customer service in a public environment like Twitter is probably just the next round of transparency. Want to know how good a company’s customer service is? See if they’re on Twitter and what they’re doing there.

Here are some articles related to using Twitter for customer service.

This article is part of the Twitter for Business series. If you like this article, you might find other articles in the series useful. Please let me know about good articles about Twitter that I’m missing.

5 thoughts on “Twitter for Customer Service

  1. Pingback: Why Twitter Is Doomed To Failure

  2. (blog services) is definitely using Twitter as a proactive customer service tool. One day I complained about my TypePad woes via Twitter and had a “direct message” from a TypePad CS rep within 15 minutes. That was crazy!

  3. Hi Rudy,

    Let me know if you make a blog post about it sometime so I can include it in this resource. I’ve seen you out there doing it, a nice how-to on what you think is most important would be a great addition to the knowledge pool.


  4. Hi G!

    I’ve had a draft about it for some time now…..need to finalize/update it….When I publish it, I’ll ping you….



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