Measuring Twitter: Marketing, Conversations and Individuals

Measuring time

Image by aussiegall via Flickr

This post is a part of the overall Twitter for Business series here at the Internet Marketing for Real Estate blog. Once you get into Twitter for awhile you (or our boss) will want to know what good it is doing. Here are some links to posts and articles about Twitter measurement tools and techniques.

Measuring advertising and marketing efforts that use Twitter as a distribution medium/source

Increasingly, we see that Twitter is being used to blast away with “Hey check out my latest post” and “use my great service” etc. Perhaps a bit obnoxious to the non-commercial user of Twitter. If your marketing strategy for Twitter does not involve annoying your followers into submission, perhaps you might consider measuring your activity and finding out which topics are most interesting to your followers. Here’s where you can really use social media to advantage. Check out these reviews on using Twitter in conjunction with your advertising and marketing efforts:

Measuring brands, topics and conversations on Twitter

Since Twitter is a quick, easy and in-the-moment communication medium, a lot of different things are discussed each minute. Perhaps you’re interested in buzz measurement or looking for some insight into what the Twittersphere currently finds interesting.

Measuring individual activity on Twitter

Perhaps you are interested in what someone’s Twitter usage is like. Maybe they are claiming to be a social media marketing whiz-bang genius and you want to check out their credentials. That sort of thing. Or maybe you’re just a stalker. There are a variety of tools available to measure people’s use of Twitter.

If I’ve missed something good please don’t hesitate to let me know in the comments section.

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Measure your share of Twitter-based conversations using Tweetrush and Twist

Ever wonder how many different “Tweets” are released into the Twittersphere each day? That’s what Tweetrush tells you. At first glance, it’s probably not much more than an entertaining look at how other people waste their time. Then you realize that you’re wasting your time seeing how much time their wasting and so on.

Let’s see if we can use Tweetrush and Twist to inform our decision-making.

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Week in Review is the New…

Another week come and gone. Some great tools, thinking and trends this week.

Google Insights is the New Secret Decoder Ring

Sellsius lays it down. Lots of posts on the interwebs about this but I like Sellsius’ best because it has the screencaps and the tactical focus.

IDX Search is the New Steak Dinner

Brian Boero sets the table for understanding why brokers should be able to perform well in the face of listing aggregation.

Website Testing is the New Fruit Fly

Jeff Stibel, writing in the Harvard Business Review, outlines the way that good online marketing happens.

Bigfoot Press Conference is the New Volcanic Keyword

It is, after all, Friday. Also, don’t forget the Times article.

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Your customers in their own words. Setting up GA Keyword filters.

One of the things I talked about at the analytics panel at Inman this year was “reading your customers’ minds” via the keyword reports. One of the audience members from the panel asked me to explain how to set up one of my branded or non-branded keyword reports in Google Analytics (obligatory schilling: USM clients often have this set up for them from day one). I’ll give the step-by-step at the end but first let’s catch everyone up in case they missed the Inman panel.

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Innovation Track, Connect08 and Web Analytics

If you’re heading to Connect08 in San Francisco this July, stop by the Innovation Track panel on Thursday, July 24, 4:00 pm – 4:45 pm for “Analytics and ROI: It’s All About Tracking.”

Union Street Media’s own G. Dewald be one of the panelists, so you can grill him on how to make your analytics work for you. You could always just call him on the phone too, but the convention is fun with a lot of interesting ideas and experience floating around. Plus the other panelists rock.

And as long as you’re going (you are going, aren’t you?) why not head out a day early and do REBarCamp. BarCamps are like blast-format conferences. 15 minute presentations decided the day of the event by the participants. Much fun.

By the time you get back to work your head should be spinning and you should have a lot of practical tips and information to use. We hope to see you there!

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Using Web Traffic Analysis to Know More About Your Customers

All the numbers and charts from your analytics package are the equivalent of watching customers walk into a retail store, browse around and hopefully buy something. While many business owners who are new to analytics focus heavily on the number of people coming in the door (site visits), not as many focus on what they do when they get in the door.

To stretch this metaphor a bit more, retail stores often have someone on staff that is tasked specifically with setting up the store so that people can find things they are looking for, discover things they weren’t looking for but might like and conduct a transaction. These staff members watch the store in person or via video to understand traffic patterns.

For your site, your web analytics is what you have to observe traffic. And making changes to the structure of your site (either by rearranging, adding or removing content) can improve the entire user experience.

An article from the Wall Street Journal published last month describes how several online retailers are using this customer experience data to improve their sales. Sometimes making small discoveries (like using the number zero in a coupon code can cause user failure because they don’t know if it’s the letter O or a zero) that have dramatic impact.

According to the article “trade group Shop.org and Forrester found that online retailers are allocating 21% of their total 2008 marketing budgets to online customer retention.” Another great data point from the study: “32% of Web shoppers have been online for seven years.” These folks have high expectations.

So dig a little deeper, get beyond the total number of visits coming to your site and start asking questions about what they do when they get there. Put that information in context, make a decision about how you can improve life for your online customer based on that information and move forward.

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Long Tail, Business Blogs and Measurement

There has recently been some chatter about long-tail-focused blogging, especially in that little corner of the blogosphere occupied by your local-loving real estate bloggers. And since I can’t help but wade into something that could possibly be measured I bring you this post.

If you want a sparkling essay on why long tail strategies may be better than mass media/generalist approaches, Theresa Boardman has it for you at Inman News.

If you want a brief example of the longtail improving a business, read how the long tail is affecting Jonathan Dalton’s business.

What is the Long Tail anyway?

The Long Tail as a marketing theory was established by Wired editor Chris Anderson back in 2004 and or Clay Shirky in 2003. Wikipedia tells us that the Long Tail is used:

“to describe the niche strategy of certain business such as Amazon.com or Netflix. The distribution and inventory costs of these businesses allow them to realize significant profit out of selling small volumes of hard-to-find items to many customers, instead of only selling large volumes of a reduced number of popular items. The group of persons that buy the hard-to-find or “non-hit” items is the customer demographic called the Long Tail.”

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Performance Optimization for Real Estate Part 3: Benchmarks

Alright. We’ve done the broad-stroke overview of performance optimization. We’ve established some objectives. We took a side-road to learn a bit about picking something to measure on our website. Now it’s time to benchmark.

Why Benchmark?

The goal of a benchmark study is to figure out how your site is performing before you do anything at all. If done well, it should give you a good base from which to try and test different site changes (optimizations, hopefully). So you’re going to get two things from your benchmark study:

  • A ruler by which to measure performance of your website (so you know if that big increase really is great or if it’s pretty typical)
  • Some general insight into the patterns of use on your site (what pages are people going to often? what search terms are they using to find your site? Are they converting from search terms? How many visits to your site is typical? Whatever KPIs you are using).

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